🛒 Shopping Notice: Terms & Conditions

Welcome! JUSPIRIT JuspiritTo protect your rights, please read the following instructions carefully before making a purchase. By placing an order, you indicate that you have read, understood, and agreed to all contents of these shopping instructions.

1. Product color difference and specifications (Product Disclaimer)

  • Color difference notice: All photos in the store are of the actual products. However, due to differences in lighting and monitor settings on different computers/mobile phones, there may be slight discrepancies between the actual products and the photos.Color difference.
  • Subject to the actual product: In particular, the texture of the pen body and the color of the ink vary greatly. The pictures are for reference only. Please refer to the actual product received.Our store does not accept "color difference" or "different from expectations" as reasons for return or exchange.

2. Stock & Pricing

  • Inventory Flow: Our products have a fast turnover rate, and there may be a time lag in website inventory. If an item is out of stock, discontinued, or cannot be restocked after you place your order, we will proactively notify you to assist with exchanging the item or canceling the order.
  • Order acceptance right: This store reserves the right to accept or reject orders. In the event of a product defect due to system malfunction or human error...Price ErrorWe reserve the right to cancel your order and will notify you to reorder or cancel.
  • Find lost items on behalf of customers: If you don't see the product you want on the shelf, please feel free to contact customer service. We can help you check if it can be restocked.

3. Shipping

  • Fixed shipment system: In response to staffing adjustments, our store adopts...Shipments are made every Tuesday and Saturday.(Tuesdays and Thursdays are public holidays; the post office does not deliver on weekends.)
  • Urgent order requirement: If there is an urgent need, please be sure to...Before placing an orderContact customer service to confirm first; do not place an order and then urge them to expedite the process.
  • Detailed rules: For information on shipping cost calculations and overseas shipping methods, please refer to [link/reference]. Payment and Shipping Instructions page.

4. After-sales service and replacement shipment

  • Handling of missed shipments: If you find any items missing after receiving the goods, please contact us within 3 days of receipt. Upon confirmation, we will arrange for a replacement to be sent as soon as possible (depending on the size and value of the goods, sent via registered mail or regular mail).
  • Wrong item sent, exchange: If the wrong item is shipped, please keep the item brand new and unopened, and contact customer service. Please assist us in returning it in its original packaging (postage will be borne by our store), and we will replace it with the correct item for you as soon as possible.

⚠️ Special Return Policy Exceptions

Please note! According to the Consumer Protection Law, the following products, after purchase...No seven-day cooling-off period offered :

  1. Goods that are perishable and have a short shelf life.
  2. Customized products(e.g., engraved pen marks, paper products cut to size as needed).
  3. Repackaged products(e.g., repackaging ink, repackaging test strips).
  4. Opened personal hygiene products or consumables(For example, once an ink bottle has been opened, it is impossible to confirm whether the contents have been contaminated because there is no seal.)

Please ensure you have a genuine need for the purchase before placing your order. Items not listed above are eligible for a seven-day cooling-off period (including public holidays) upon arrival. Returned items must be kept in good condition.Brand new condition and complete packaging.

Detailed return and exchange process: See Refund & Exchange Policy page.

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